Hands-on systems and software professional with 20+ years supporting ISP and WISP environments and 25+ years of PHP and Linux experience. Trusted by clients for root-cause troubleshooting, practical implementation, and long-term platform support across Linux infrastructure, network operations, virtualization, monitoring, and the Freeside billing platform.
Core Strengths
Freeside Administration
Linux & BSD Systems
ISP/WISP Operations
Network Troubleshooting
DevOps & Automation
Virtualization
Monitoring & Observability
PHP / Bash Development
Infrastructure Support
Technical Proficiency
Platforms & Services
- Freeside, Zabbix, cnMaestro, AirControl, UISP
- Apache, nginx, Postfix, Dovecot, RADIUS
- PostgreSQL, MySQL, TinyDNS, NSD
Infrastructure & Virtualization
- Proxmox, VMware, VirtualBox
- TrueNAS, Synology
- LAN/WAN operations, multi-site environments, NOC workflows
Operating Systems & Tools
- Debian, Ubuntu, Red Hat, CentOS, Linux Mint
- OpenBSD, FreeBSD, Windows, Windows Server
- BIND, Asterisk, Kamailio, uISP, NMS platforms
Networking & Development
- IPv4/IPv6, VLANs, VPN, VoIP, BGP, OSPF, SSH, HTTPS
- PHP, Bash, Python, Perl, JavaScript, HTML/CSS, Ruby
- Cisco, Juniper, Ubiquiti, Siklu, DragonWave, Adtran
Professional Experience
Linux Systems Administrator & DevOps Engineer
Self-Employed — Johnstown, PA
2018 – Present
- Provide remote systems and network administration for clients in ISP/WISP and related technical environments.
- Manage and support the Freeside billing platform and the infrastructure that surrounds it, including deployment, configuration, maintenance, troubleshooting, and ongoing operational support.
- Administer Linux and BSD systems, virtualization platforms, monitoring stacks, DNS, mail, storage, and internal service infrastructure.
- Handle troubleshooting, implementation, consulting, and long-term support engagements with a practical, methodical, root-cause-oriented approach.
Network Operations Center Manager & Senior Network Administrator
BendTel, Inc. — Bend, OR
2006 – 2016
- Led NOC operations and supervised technical staff supporting voice and data network infrastructure.
- Designed, deployed, and maintained VoIP and network solutions across multi-vendor environments.
- Built internal tools for communications auditing, management, and operational visibility.
- Improved service reliability and support effectiveness through stronger processes, troubleshooting, and infrastructure oversight.
Technical Support Manager
Central Oregon Internet — Bend, OR
2002 – 2004
- Supervised and trained support staff in a service-provider environment.
- Improved support workflows, internal documentation, and day-to-day issue resolution for customer-facing operations.
Additional Strengths
- Strong background with small to mid-sized WISP companies across technical support, field installation, inventory, deployment, and internal systems.
- Comfortable with one-time troubleshooting projects, build-outs, implementations, consulting work, and long-term support relationships.
- Known for clear thinking under pressure, organized execution, and solving problems correctly rather than relying on guesswork.
Professional Focus
- Primary: Freeside, Linux systems, network operations
- Environment: ISP / WISP / service-provider infrastructure
- Engagements: Support, troubleshooting, deployment, consulting
- Work Style: Practical, dependable, long-term minded